How do I return an item?
Shipping Returns & Exchanges
Orders are usually shipped by UPS Ground at regular shipping/handling charges, unless otherwise specified. 1 day, 2 day & 3 day priority shipping is available for an additional charge. Merchandise can be sent to a Freight Forwarder, by truck or by U.S Post Office. Please call or email for details and costs. Any claim for shortage or wrong merchandise received must be reported within 10 days.
Shipping/Handling Charges: Shipping/Handling charges are determined by the invoice amount. Priority charges are by order size & weight, the zip code address and type of service requested.
Undelivered or refused orders will be reshipped by request, with additional shipping charges. If not reshipped, there is a 15% restocking charge plus previous shipping costs.
UPS Residential Surcharge: UPS now charge a delivery surcharge for delivering to residences - add $2.50.
Oversize Package Surcharge: UPS now charges an oversize surcharge for each oversized box - add $5.00.
Where we ship
Currently we only ship to addresses within the contiguous 50 states of the US, Puerto Rico. If you live outside the continental United States (ie. Canada, Alaska or Hawaii) but you have a stateside address, we can certainly arrange to ship your order there.
We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, or order changes made after the order has been placed. If your order is received, the inventory is in stock and your credit card information matches the information you supplied with your order, here is what you can expect?
Ground - If your order is placed M-F, before 1 P.M. EST, your order will usually leave our facility the same day you order it. UPS picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. To judge how long it will take UPS to get your package from our facility to your doorstep, you can visit UPS.com. We ship from the following zip code: 78748.
3 Day Select- If your order is placed M-F, before 1 P.M. EST, your order will usually leave our facility the same day you order it. UPS picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. Your order will arrive on your doorstep in three days, starting with shipping day number one.
2nd Day Air- If your order is placed M-F, before 1 P.M. EST, your order will leave our facility the same day you order it. UPS picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. Your order will arrive on your doorstep in two days, starting with shipping day number one.
Next Day Air- If your order is placed M-F, before 1 P.M. EST, your order will leave our facility the same day you order it. UPS picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. Your order will arrive the day after the order is placed, if your order is placed before 1 P.M. EST.
IMPORTANT EXCEPTIONS: UPS does not pick up or deliver orders on Saturday, Sunday, or major holidays. The days that UPS is not picking up or delivering are NOT considered shipping days. When counting up your shipping days, consider this important information.
*We are not responsible for UPS' performance. Once a package leaves our facility, it is out of our hands. If you need to file a claim for a package that was lost during shipping, please contact our shipping department, and we will file the claim, on your behalf, with UPS. UPS only guarantees and accepts claims for fast shipments, (not ground). UPS does not guarantee all air shipments during the Christmas holiday. Please see their website for all details.
Method of Delivery
The majority of items are shipped via UPS, but for larger items we might use specialized freight carriers.
Returns & Exchanges
New stock merchandise (not washed, worn, altered or soiled) suitable for resale may be returned for exchange or refund within 14 days of the date of purchase. A money order for shipping/handling charges must accompany all exchanges. No returns or exchanges will be accepted on custom-made, custom-ordered, screen-printed or embroidered items.
Any wholesale account returning merchandise will be subject to a 15% restocking fee.
All returns must be authorized (with your invoice number) call 1-512-520-4443 to get a return authorization number (RA#). Packages should be addressed:
M.A. Products LLC
1109 Regal Row Suite B.
Austin, TX 78748.
Any and all claims must be made within 72 hours of receipt of merchandise.
Damages: Claims for shipping damages should be filed with the carrier.
Warning and Disclaimer
Prices, colors and specifications are subject to change without notice. Many items are hand-made and may vary from the online catalog illustrations, due to differences in shipments from the manufacturers. All embroidery disks, artwork and screens are property of the M.A. Products LLC.
Warning: Martial arts, training and boxing can be dangerous. There is a risk of serious injury, disability and even death to all participants. Our equipment has a degree of protection and is solely intended to reduce the risk and severity of accidental injury to protected areas during supervised martial arts and boxing activities, but does not eliminate, warrant or guarantee to protect the uses from personal injury. Wearing a mouth guard is recommended when participating in activities.
Disclaimer: USES ASSUMES ALL RISKS. The M.A. Products LLC makes NO EXPRESS WARRANTIES and disclaims all liability from the purchase and use of the products sold in the online catalog. The implied warranties of MERCHANTIBILITY and FITNESS are excluded and disclaimed. Neither the MA Products LLC nor other manufacturers of products listed in this online catalog assumes liability for harm or injury to any participants or objects due to the use of these products or for any illegal or improper use of the items found in this online catalog. Boxing and Martial Arts are contact sports. Users of this equipment are subject to personal injury. These products have a degree of protection, but are not warranted to protect the user from injury. Wearing a mouth guard is recommended when using this equipment. Martial arts weapons may be illegal in some areas. Please check Federal, State and Local Laws before ordering. All weapons are intended for demonstration or decorative purposes only and will not be sold to anyone under 18 years old.